The speaker invite for this GBG seminar was the following: Please present on maximizing and measuring HR Service Delivery Performance by restructuring and streamlining HR processes through Shared Service Centers, Global HR Portals and Outsourcing. Quite the sentence! I decided to focus on “Running HR like a Business”, which includes…
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This was the outline of my presentation:
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Why are HR customers not satisfied with the performance of HR? Research shows that HR is overly focused on administration and doesn’t use technology where it should. How can we solve this problem? During the Microsoft/HP conference I discussed introducing “service-oriented” HR: applying a new service model to deliver services…
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